PRIVACY POLICY

Privacy Notice
Welcome to Heavenly Slumber. This privacy notice explains how we collect, use, and protect your personal information. By using our website or services, you agree to the terms outlined here.

1. Introduction
We are committed to safeguarding your personal information in compliance with the Data Protection Act 2018 and the EU GDPR. This privacy notice covers how we process information, including your privacy rights and our obligations to protect your data.

2. Data Protection Officer
Our Data Protection Officer (DPO) oversees our privacy practices. If you have questions or requests regarding your data, please contact us, and we’ll connect you with our data team.

3. Data We Collect
We may collect various types of personal data, including:

• Identity Data: Name, title, and identifiers

• Contact Information: Billing, delivery addresses, email, and phone

• Financial Data: Payment information

• Transaction Data: Order history and payment details

• Technical Data: IP address, browser, and device information

• Profile and Marketing Data: Account preferences, purchase history, and marketing preferences

We may also aggregate anonymous data (like demographics) for analysis without identifying individuals.

4. Special Personal Data
We do not collect sensitive data, such as ethnicity, health information, or political beliefs.

5. How We Process Your Data
We may process your data based on:

• Contractual Obligations: To fulfill purchases, verify your identity, and provide service.

• Consent: For marketing and communications when you provide explicit permission.

• Legitimate Interests: For internal record-keeping, legal rights protection, and service improvement.

• Legal Compliance: To fulfill obligations, such as responding to legal requests.

6. Information Sharing
We do not sell or disclose personal data to third parties except where necessary for fulfilling transactions or complying with legal requirements.

7. Cookies
Our website uses cookies to enhance functionality and user experience. You can manage cookies through your browser settings. For more details, refer to our cookie policy.

8. Security and Storage
We implement SSL encryption and other security measures to protect your data. Data is stored securely and retained only as long as necessary to fulfil services, meet legal obligations, or resolve disputes.

9. Your Rights
You have the right to:

• Access your data or request corrections.

• Request data deletion, subject to legal requirements.

• Withdraw consent for data processing where applicable.

• Lodge complaints with the Information Commissioner’s Office (ICO) if concerns arise.

10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites.

11. Children’s Privacy
We do not knowingly collect information from users under 18. Parents or guardians should supervise minors’ use of our services.

12. International Data Transfers
While our servers are UK-based, some services may involve data processing outside the EU. We ensure adequate protections for such transfers.

13. Policy Updates
We may revise this notice periodically. Your continued use of our website indicates acceptance of any changes.
Contact Us For questions or to exercise your privacy rights, please reach out to us at info@heavenlyslumber.com.